Privacy Policy

E2 Architecture – Privacy Notice
This Privacy Notice explains the types of information we collect from you, how we use it, how you can manage the information we hold, and how to contact us. The information covered by this Privacy Notice is “personal data”, meaning any information that can identify a living individual. We refer to this throughout as “personal information”.
How do we collect your personal information?

We collect your personal information in the following ways:
– when you contact us to enquire about architectural services
– when you request a consultation, quotation or proposal
– when you engage us to provide architectural, planning or consultancy services
– when you sign up to receive updates, newsletters or other communications (we will only send these with your consent)
– when you visit our website, where we may collect analytics data if you consent to cookies

What personal information do we collect?
Depending on the interaction, the personal information we may collect includes some or all of the following:
– your name
– your email address
– your phone number
– your postal address or project address
– details relating to your enquiry or project
– information required to deliver architectural services (e.g. planning documents, property details, site photos)
– the IP address of the device you use to access our website
– the browser you use and the pages you visit
– any additional information you choose to provide to us by any method

We do not hold any payment card information. Where payments are required, these are processed securely by trusted third-party payment providers. They do not share your card details with us.

How we use personal information
We use the personal information we collect to:
– respond to enquiries and provide information about our services
– prepare proposals, contracts, drawings or architectural documentation
– deliver the architectural and consultancy services you have requested
– manage our business operations, including scheduling, invoicing and project communication
– maintain and improve our website and understand how visitors use it
– send marketing communications only where you have given your consent

Where you provide project-related information about third parties (for example, contractors or consultants), we assume you have the authority to do so.

How long do we keep your personal information?
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, accounting or reporting obligations.

We may keep certain project-related information for longer where required under professional or regulatory standards, or where we reasonably believe litigation or a dispute may arise.
Retention periods are determined based on:
– the type and sensitivity of the information
– the purpose for which it is used
– any legal or professional obligations
– the likelihood of any legal or contractual need to refer back to the information

Security
We take appropriate technical and organisational measures to protect the integrity and security of the personal information we hold, and to prevent unauthorised access, alteration, or loss.

Sharing your personal information
We may share your personal information with trusted third parties who help us operate our business or deliver our services, including:
– project partners (engineers, surveyors, planning consultants, contractors)
– IT and website support providers
– email service providers
– accounting or invoicing platforms
– secure cloud storage providers

We may also share personal information:
– if required to comply with a legal obligation
– with law enforcement or regulatory authorities where required
– in connection with a business transfer, merger or restructuring

We require all third parties to respect the security of your data and process it only in accordance with our instructions.

Exporting your personal information
Some third-party service providers may store or process personal information outside the UK. Where this is the case, we require them to implement appropriate safeguards to ensure your data is protected to UK standards. If you require details of which providers operate outside the UK, please contact us.
Managing your personal information
You have rights under data protection law regarding your personal information. These include the right to:
– request a copy or summary of the information we hold about you
– correct or update inaccurate or incomplete information
– withdraw consent for marketing communications at any time
– object to certain types of processing
– request deletion or restriction of your personal information
– lodge a complaint with the Information Commissioner’s Office (ICO)

If you exercise these rights, we may request identity verification and any information necessary to locate your data. We will respond within 30 days of receiving a valid request.

Cookies
With your consent, we may use cookies to understand how visitors use our website and to improve user experience. For more information on how we use cookies and how to adjust your settings, please see our Cookie Policy.

Contacting us
You can exercise your rights or contact us with any questions about this Privacy Notice by emailing:
studio@e2architecture.co.uk
Issues and complaints
If you have concerns about how we handle personal information, please contact us so we can try to resolve the issue. If you wish to make a complaint, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/global/contact-us/