Privacy Policy

E2 Architecture – Privacy Notice

This Privacy Notice explains the types of information we collect from you, how we use it, how you can manage the information we hold, and how to contact us.

The information covered by this Privacy Notice is “personal data”, meaning any information that can identify a living individual. We refer to this throughout as “personal information”.

How do we collect your personal information?

We collect your personal information in the following ways:

• When you contact us to enquire about architectural services
• When you request a consultation, quotation or proposal
• When you engage us to provide architectural, planning or consultancy services
• When you sign up to receive updates, newsletters or other communications (only with your consent)
• When you visit our website, where we may collect analytics data if you consent to cookies

What personal information do we collect?

Depending on the interaction, we may collect some or all of the following:

• Your name
• Your email address
• Your phone number
• Your postal or project address
• Details relating to your enquiry or project
• Information required to deliver architectural services (e.g. planning documents, property details, site photos)
• The IP address of the device you use to access our website
• The browser you use and the pages you visit
• Any additional information you choose to provide

We do not hold any payment card information. Where payments are required, these are processed securely by trusted third-party payment providers who do not share your card details with us.

How we use personal information

We use the personal information we collect to:

• Respond to enquiries and provide information about our services
• Prepare proposals, contracts, drawings and architectural documentation
• Deliver architectural and consultancy services
• Manage business operations, including scheduling, invoicing and project communication
• Maintain and improve our website and understand how visitors use it
• Send marketing communications only where you have given consent

Where you provide project-related information about third parties (such as contractors or consultants), we assume you have authority to do so.

How long do we keep your personal information?

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting or reporting obligations.

Certain project-related information may be retained longer where required by professional standards or where a dispute may reasonably arise.

Retention periods are determined based on:

• The type and sensitivity of the information
• The purpose for which it is used
• Any legal or professional obligations
• The likelihood of needing to refer back to the information

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration or loss.

Sharing your personal information

We may share personal information with trusted third parties who support our business or service delivery, including:

• Project partners (engineers, surveyors, planning consultants, contractors)
• IT and website support providers
• Email service providers
• Accounting and invoicing platforms
• Secure cloud storage providers

We may also share information where required by law, with regulatory authorities, or in connection with a business transfer or restructuring.

All third parties are required to handle personal data securely and in accordance with our instructions.

Exporting your personal information

Some third-party providers may store or process personal information outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data to UK standards.

If you require further details, please contact us.

Managing your personal information

You have rights under data protection law, including the right to:

• Request access to the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for marketing communications
• Object to certain processing activities
• Request deletion or restriction of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We may request identity verification when handling requests and will respond within 30 days.

Cookies

With your consent, we use cookies to understand how visitors use our website and improve user experience. Please see our Cookie Policy for more details.

Contacting us

For questions or to exercise your data rights, contact us at:
studio@e2architecture.co.uk

Issues and complaints

If you have concerns about how we handle personal information, please contact us first so we can try to resolve the issue.

You also have the right to contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk